Vientos de cambios. El caso de la Mutual Federada Salud

Abstract

Post-Covid 2019 organizations has problems and challenges, opening a range of opportunities for the exciting world of research. Mutual Federada Salud Association was selected as a “unique case study”. Qualitative methodology was used and the virtual interview was the main survey instrument, projecting the approach to the following objectives: describe the changes that have been implemented from the pandemic context, review the applied policies and / or strategies, basically on talent human, infer the prevalent management style in the mutual and reflect on the process of change operated in the organization. It reflects that the changes were the result of political decisions, without which their implementation would have been impossible. It was treated made to increase the strengths and narrow the weaknesses to make operational the intended changes that were arranged through the use of proprietary technologies and the systematic reinforcement in the management of human talent. The process of change was not driven by the pandemic, although it accelerated as a result of it. The redefinition of values was unavoidable to guide the organizational course. Clarity in work commitments, orientation to specific results, adaptation to personal and institutional environments, shows that change is possible. It is inferred that the General Manager-leader has a “mixed style” that combines management and leadership skills. This process is interpreted as an authentic cultural change, which began with a diagnosis of the existing situation and led to a redefinition of shared values and agreed by all of the members in post of the joint construction of a flourishing and appropriate organizational culture.